Interim Support Service
As a result of the COVID-19 pandemic The Comfort Group has had to amend their working arrangements for all staff, including the Customer Services Team based in New Zealand. This team is now working remotely with access to all systems to continue supporting our customers and trade partners.
This change has resulted in us having to create a new 1800 number for this interim period for our Australian customers and trade partners only;
For Australian Customers and Trade Partners - 1800 147 157
Support services are available from Monday – Friday as follows
Warranties 7:30am - 4:00pm
Bedding 7:00am - 4:00pm
Foams 7:30am - 4:00pm
All times AEST
Australian Operations
Whilst we will not be collecting any unbagged product during this time where possible we will continue making deliveries to both our trade partners and consumers. All consumer deliveries will be made to the outside of their property at an agreed location, i.e. under cover.
All New Zealand numbers remain the same as usual.
Support services are available from Monday – Friday as follows
Warranties 9:00am - 6:00pm
Bedding 9:00am - 6:00pm
Foams 8:30am - 4:00pm
All times NZST
New Zealand Operations
New Zealand entered Level 2 of the restrictions to combat the COVID-19 pandemic on Thursday 14 May 2020.
At Level 2 we will be able to supply products and re-commence collections of unbagged products, as appropriate. We are adopting a stringent Health and Safety protocol to minimise risks to the public, our staff and our transport and retailer partners. We are envisaging that collections will commence during the week commencing 25 May 2020, once the necessary training is provided to support the new environment.
Kind regards
Mike Thompson
Group Customer Experience Manager