New restrictions for New Zealand
Due to new cases of COVID-19 in the Auckland community the New Zealand Government introduced new restrictions from 12.00 p.m. on Wednesday 12 August 2020. The greater Auckland area has moved to Level 3 restrictions with the remainder of the Country moving to Level 2. This is for the next 72 hours until Friday 14 August 2020. As a result of these changes we will be suspending the collection of all unbagged products within the Level 3 affected area until further notice. Collections will continue for the Level 2 area, but we will be introducing a 3 day site quarantine period, so please expect additional delays to the inspection and repair process. All deliveries of products will be contactless and to the exterior of residential properties.
As our Auckland based teams are working from home we have had to set up a new phone line as the existing lines were causing some problems. The new number is 0800 400 148.
New Melbourne and Regional Victoria COVID-19 restrictions
The Victoria State Government has announcement new restrictions apply to Melbourne and Regional Victoria, see Victorian State Government COVID-19 announcement.
As a result the Australian Comfort Group has suspended the collection of all products from private residences and stores in these areas until further notice. Deliveries will be continuing to stores and to the exterior of private residences, if they fall within an affected area. As the restrictions impact our Melbourne site we will also be unable to undertake collections for after purchase inspections for South Australia, as they are managed by our Melbourne site. These measures will be reviewed on a regular basis to ensure that we return to normal operations as soon as possible.